How CAA Takes the Guesswork Out of Trip Planning

Booking a big trip online, especially a longer stay or something international, can turn into hours of browser tabs, comparisons and second-guessing. A CAA Travel Consultant makes those stresses disappear. We spoke with Terry Kaszas, general manager of travel services at CAA, about how the team turns your travel wish list into a well-planned trip — and what to expect when you are ready to talk to an expert.

1. What does working with a CAA Travel Consultant do to make things easier?

Kaszas: Everything, ultimately. You give us your names as per your passport and what you’re thinking of doing, and we plan it from A to Z. From the moment you contact us, whether that’s by email, phone or walking in, we take care of your flights, your departure and arrival details, your accommodations, the things you can do and even suggest what you should pack.

2. How do you turn someone’s idea, like “I want to see Italy,” into a well-built itinerary?

Kaszas: A trip like a week in Puerto Vallarta, just you and your partner at a beachfront hotel, can take five or 10 minutes to put together. Something like a month in Italy takes more conversation. Where are you thinking of going? What do you want to see and do? What type of accommodations and transportation are you looking for? We work through all of it together.